Return & Refund

Clear, fair, and compliant with Australian Consumer Law

Refund & Return

At Serpex, we want you to shop with confidence. If you receive a faulty or defective product, we offer a 14-day return window from the delivery date.

⚖️Eligibility for Returns

  • Faulty or defective items
  • Products not as described
  • Incorrect sizing (occasional exceptions)

Due to health and hygiene regulations, we cannot resell returned items. This ensures every product meets the highest standards of safety and quality.

Items must be:

  • In original condition
  • Unworn and unused
  • With all tags and packaging
  • Accompanied by proof of purchase

No refunds for change of mind or incorrect selection under Australian Consumer Law.

📦Return Shipping
Customers cover return postage costs. Use registered post with tracking — Serpex is not responsible for lost or damaged parcels.
To initiate a return, email info@serpex.com.au.
Do not send items back before approval.

💬Damages & Issues
Inspect your order immediately upon arrival.
If it’s defective, damaged, or incorrect, contact us right away for a resolution.

🚫Non-Returnable Items

  • Change of mind
  • Used or worn items
  • Products missing packaging
  • Sale items or gift cards

💰Refunds
Once your return is inspected and approved, refunds are issued to your original payment method within 7 business days.
Allow additional time for your bank to process the refund.
If more than 7 days have passed, contact us at info@serpex.com.au.