Delivery & Discreet Shipping

Our Promise of Discretion and Care

Discreet Delivery & Privacy Guarantee

🔒Your Privacy Comes First
Every order is packed in plain, unbranded packaging to ensure complete discretion.
📦Larger items are shipped in sturdy, unmarked boxes.
✉️Smaller items (such as lubricants or accessories) are sent in simple padded envelopes.
The only visible details are your delivery address and, if required, a standard shipping label.
A return address is included for compliance with Australia Post, but it contains no reference to our brand or store.

🕒Dispatch & Delivery Times
Orders placed before 4 PM AEST (Monday–Friday) are shipped the same day.
Orders placed after 4 PM Friday will be dispatched the following Monday.
Delivery times vary by location and product type, but we always aim for fast and reliable service.

🚫Parcel Forwarding
Orders shipped to parcel forwarding services are sent at your own risk.
Serpex cannot be responsible for loss, damage, or delays once the parcel reaches a forwarding address.

🚚Delivery Information
Please double-check your address, contact number, and recipient name before ordering.
We cannot refund or resend items due to incorrect customer details.
If you spot an error, contact us immediately so we can update your information.