1. General Information Welcome to Serpex (“we”, “our”, “us”). By accessing or purchasing from our website [www.serpex.com.au], you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. 2. Eligibility You must be 18 years or older to purchase products from this website. By using our site, you confirm that you are at least 18 years of age. 3. Product Information We make every effort to provide accurate product descriptions, images, and pricing. However, minor variations in colour, material, or packaging may occur due to manufacturing or display differences. 4. Pricing and Payment All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Payments are securely processed through Shopify’s trusted payment gateways. We reserve the right to modify prices or correct errors without prior notice. 5. Shipping and Delivery All orders are packed and shipped discreetly in plain, unbranded packaging to protect your privacy. Estimated delivery times are provided at checkout and may vary depending on your location. We are not responsible for delivery delays caused by postal services, couriers, or customs inspections. 6. Returns and Refunds Due to health and hygiene regulations, we cannot accept returns or exchanges for change of mind. Returns are only accepted for faulty, defective, or incorrectly sent items within 14 days of delivery. To request a return, please contact info@serpex.com.au with your order number and proof of purchase. Approved returns must be unused, in original packaging, and accompanied by a receipt. 7. Privacy and Confidentiality Your privacy is our priority. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Personal information is used solely for order processing, delivery, and customer support. We never disclose or sell your data to third parties for marketing purposes. 8. Limitation of Liability Serpex shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. All products are used at your own discretion and risk. Please follow all product instructions carefully. 9. Intellectual Property All content on this website — including text, graphics, images, design, and branding — is owned by Serpex. You may not copy, reproduce, or distribute any material without written permission from us. 10. Governing Law These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Sydney, NSW. 11. Contact Us If you have any questions or concerns about these Terms, please contact us at: 📧 info@serpex.com.au